Conflict Resolution and Member Care

Taking a trauma-informed approach to investigations helps protect all participants—especially those harmed—while improving the quality and fairness of the investigative process.

When leaders receive an allegation of abuse or misconduct, or other crises occur such as an act of violence or a cybersecurity issue, it’s a huge shock. If they are not well prepared, it’s easy to respond wrongly in ways that make the situation worse. Preparation will help leaders triage, act well, and keep people safe.